Responsible Gambling

We want to ensure that our players enjoy playing at Pokiez while maintaining a healthy balance between gaming and their daily lives. We encourage all our players to be aware of the risks associated with problem gambling and to take proactive steps to prevent it.

Identifying Problem Gambling Signs

Problem gambling can affect anyone, regardless of age or background. Be aware of the following signs:

• Spending more time and money on gaming than intended
• Feeling anxious or irritable when unable to gamble
• Hiding or lying about gaming habits
• Neglecting responsibilities, relationships, or hobbies due to gaming

Self-Exclusion

If you feel that your gaming habits are becoming a problem, we encourage you to take advantage of our self-exclusion policy. This allows you to voluntarily exclude yourself from playing on our site for a specified period.

To initiate self-exclusion:

1. Contact our support team via live chat or email
2. Provide identification and specify the duration of exclusion (6-12 months)
3. We will block your account during this time, preventing access to gaming

Deposit Limits

We understand that setting limits can help prevent problem gambling. You can set a deposit limit for each month, which we will enforce.

To set a deposit limit:

1. Go to the "Account" section of our site
2. Click on "Deposit Limits"
3. Select your preferred monthly deposit limit

Time-Outs

If you feel that you need to take a break from gaming, you can initiate a time-out period. This will block your account for a specified duration.

To initiate a time-out:

1. Contact our support team via live chat or email
2. Provide identification and specify the duration of time-out (24 hours-6 months)
3. We will block your account during this time, preventing access to gaming

Responsible Gaming Tools

We offer various tools to help you maintain a healthy balance between gaming and daily life:

• Deposit limits
• Time-outs
• Self-exclusion
• Reality checks ( notifications that remind you of the amount spent)

Support Organizations

If you or someone you know is struggling with problem gambling, we encourage you to seek help from reputable organizations. Some resources include:

• Gambling Help Online: 24/7 chat and helpline
• Healthdirect overview of gambling addiction
• BetStop information

Remember, responsible gaming is a collective effort. We are committed to providing a safe and enjoyable environment for all our players.